Refund policy

Return & Refund Policy

Last updated: 7 August 2026

At BanzRC, we strive to deliver exciting, high-quality products. If you are not completely satisfied with your purchase, we accept returns of new, unused items within 30 days of delivery for a full refund or store credit, subject to the conditions below.

📦 Return Conditions

Items must be new, unused, and in their original packaging.
All accessories, parts, and manuals must be included.
Items that show signs of use, damage, or missing parts will not be accepted.

🔄 Return Process

Request a Return Authorization (RA) number – Contact us at our Customer Service Email with your order number and reason for return.
We will reply within 24 hours with your RA number and instructions.
Pack the item securely in its original packaging, and clearly write the RA number on the outside of the parcel.
Ship the package to the provided return address.

Important: Returns sent without an RA number may be delayed or refused.

🚚 Return Shipping Cost

Customer pays for return shipping unless the item was incorrectly shipped or defective.
For international orders, any customs duties, taxes, or brokerage fees are the customer's responsibility.
BanzRC is not responsible for items lost or damaged during return transit. We recommend using a trackable shipping service.

💰 Refund Processing

Once we receive and inspect your return, we will process the refund within 3–5 business days.
Refunds are issued to the original payment method. The time for funds to appear in your account depends on your bank or payment provider (usually 5–10 business days).

🔄 Exchanges

If you need a different model or a product of equal value, please contact us at our Customer Service Email to arrange an exchange.

🚫 Non-Returnable Items

The following items cannot be returned:

Custom-made or personalised products
Used or opened electronic components (e.g., batteries, receivers, motors)
Gift cards
Clearance or "final sale" items
Any item marked as non-returnable at the time of purchase

⚠️ Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery at our Customer Service Email with photos showing the issue.

Instructions will be provided when you contact us. We will arrange a replacement or refund, including return shipping if needed.

🏬 Purchases from Third-Party Retailers

If you bought your BanzRC product from another retailer (e.g., local hobby shops, Amazon, eBay), please contact that retailer directly for returns — they have their own return policies and procedures.